Salesforce and eCommerce Integration

What Are The Benefits of Implementing Salesforce and eCommerce Integration?

Technology has evolved the way we shop online. Online retailers are optimizing multiple channels to attach with their patrons. Online marketplaces, eCommerce websites, social media, and more got to be optimized to make sure a seamless shopping experience for patrons.

To keep businesses before this game, online retailers got to implement CRM eCommerce integration.

Why Should Businesses choose Salesforce eCommerce Integration?

74% of users said their CRM system gave them improved access to customer data.

This has led businesses to choose Salesforce eCommerce Integration to supply an enhanced and streamlined perspective for B2B and B2C Marketing.

Let’s us know why a business should choose Salesforce eCommerce Integration:

Improve Customer Experience:

Integrating E-commerce with Salesforce CRM improves the customer experience in multiple ways.

Offering order status updates, inventory checks, and shipment tracking help your customers to remain informed on when to expect their merchandise.

For online retailers who utilize omnichannel retail, Salesforce CRM also helps them collect information about their customers across multiple channels.

Enhanced Marketing and Promotion:

Salesforce CRM e-commerce integration offers retailers a centralized location for his or her customer data. This enhances all marketing activities, from getting to targeting and execution.

When your customers receive highly personalized email marketing, this type of selling is merely possible with CRM, it'll have an immediate impact on your online shop’s income.

Improve Sales Team Performance:

Any shop that employs customer service or sales representatives can enjoy Salesforce CRM integration.

With access to those customer details, including orders, payments, and even products viewed, the sales team can upsell or cross-sell much more effectively.

This is also for B2B eCommerce sites, whose sales teams can make effective decisions and negotiate payment terms supported by a clients’ past payment history.

dont miss out iconDon't forget to check out: 5 Strategies for Improving Customer Relationships Using Salesforce Integration

Better Inventory Planning and Forecasting:

Correctly used, a Salesforce CRM system will provide you with data about the foremost popular products in your store. this enables you to use real sales data to forecast for manufacturing, sourcing, and sales purposes.

It eliminates manual processing for automated data capture and process automation. Not only do automated processes mean less dirty data for your business, but you'll reduce overhead and shorten timelines also.

Minimizes Losses and Costs:

Without Salesforce CRM system integration, your online store likely experiences problems thanks to simple typos and other data-entry errors.

Manual data transfer is susceptible to these issues, which may directly impact sales and customer loyalty. the simplest answer is Salesforce CRM and e-commerce integration.

Omni-Channel Functionalities:

Salesforce eCommerce Integration allows you to integrate multiple channels from one platform. Merchants can streamline multiple operations from sales to order to inventory management and far more from one shared platform while empowering operations across multiple platforms reducing time, efforts, and price all at an equivalent time.

Internationalization of Storefronts:

Except for Salesforce eCommerce integrations, no other platforms will allow you to focus on multiple locations, platforms at one time. the mixing facilitates you to manage multiple currency, multi-language, and multiple storefronts all at an equivalent time reducing the effort of managing multiple billing, invoicing, and orders data across multiple shared platforms.

Rich Mobile Experience:

Mobile users who are shopping online are rising exponentially across the world. the necessity of providing an immersive, impressive, and responsive mobile user experience may be a must for each eCommerce store.

Thus it's important for eCommerce store owners to supply a seamless shopping experience to mobile users without much hassle, during this case, Salesforce eCommerce Integration comes in handy because it provides your mobile users with an optimal shopping experience which will make an enormous stake in your eCommerce revenue.

What are the steps to think about before Salesforce eCommerce Integrations?

Every Salesforce eCommerce Integration is exclusive in its own way, yet, there are a couple of basic prerequisites that ought to definitely be considered before integration. These are as follows:

Type of Integration:

Before integration, one must know that among many of the integrations, which integration is to be used for the project. as an example, we make use of real-time integration when a replacement record is required to be created within the Salesforce org. On the opposite hand, Batch integration is taken into account at specific time intervals.

Frequency of knowledge Transfer:

We should not miss out on the frequency of knowledge transfer between Salesforce and therefore the application or system that's to be integrated.

Troubleshooting Issue:

After the mixing is completed, it's imperative to work out the way to pass troubleshooting just in case something doesn't go consistent with the plan and elevates the matter with the mixing system.

Access to Data:

After the mixing of business apps with Salesforce, data from other apps are often accessed very efficiently. This provides businesses with meaningful data and important information, thus, helps in making better business decisions.

Benefits of Salesforce Integration with Business Apps

There are several benefits once you integrate Salesforce with Business Applications to:

Get all of your Customer Data in One Place:

“Integrating Salesforce CRM with customer service and support apps helps streamline the touchpoints of customer communication.”

For example: If the marketing team in your company uses MailChimp as an Email Marketing tool and your sales team uses Salesforce, and therefore the customer service team within the organization uses your internal software to reply to customer queries, then with the assistance of Salesforce Integration, you'll easily integrate MailChimp and Salesforce alongside your internal software and answer customers during a more timely manner.

This simplifies the processes for all three departments in your organization, improving overall efficiency.

Customer Retention:

Integrating your business application to Salesforce enhances the probabilities of increased functionality for your customers, making them stick around for an extended period together with your business.

The more you connect with tools they use daily (like Salesforce), the more essential you become to their day-to-day business which, in response, enhances productivity and efficiency.

Build Relationships and Grow Business Together:

Salesforce AppExchange is an exceptional platform. One can interact and make connections with partners who are on AppExchange for an extended time to find out best practices and grow business to the subsequent level.

Increase in Online Sales:

With Salesforce integration, companies can increase their online sales revenue and boost the sales process more efficiently.

Make Returns Quick and Easy:

Mobile batteries manufacturing companies, especially, can use Salesforce integration services to make it easy for patrons to return or replace their product if they find something wrong or they're unsatisfied with the merchandise.

Due to this valuable integration between Salesforce, e-commerce solutions, customers are ready to easily return an item or get proper service.

Get Creative:

If your business is facing a bottleneck problem that you simply can’t overcome on your own, integrating your business applications with Salesforce can help get past these challenges.

Steps involved in Salesforce eCommerce Integration:

Planning and Documentation:

Salesforce eCommerce integration starts with the business involvement of the people related to it. So, proper planning and documentation are required to seek out further insight into business needs and technical requirements for the given project.

It must include:

  • Identification of Business Goals
  • Formulating the mission & vision of your business
  • Identifying the owner & data involved within the application
  • Understanding the mixing standards & best practices


The application occupies the central position of any Salesforce integration project and is important for the successful accomplishment of the given work.

You should give a while to know the integrated apps and the way they integrate.

It must include:

  • Preparation of the info involved
  • Understanding the dependency of every application involved
  • Two devices have an equivalent architecture
  • API’s should be enabled of both getting to be integrated apps
  • Give serious consideration to API limits

Build Process:

Processes define the flow of knowledge from one endpoint to a different which helps in staging and modifying data before their transmission to other applications.

You should map data flow across the organization through:

  • Identifying the endpoints
  • Provision of effective connection for custom integration & 3rd party integration tool
  • Determination of performance of knowledge delivery for various application
  • Usage of IP Whitelisting for limiting & controlling access only to trusted users

dont miss out iconCheck out another amazing blog by Deepika here: How to Integrate QuickBooks and Salesforce?

What are the advantages of integrating Salesforce and eCommerce together?

Salesforce’s inbuilt capabilities for eCommerce integration combine digital commerce, order management, store operations, and AI-powered personalization into one, unified, and shared commerce platform.

When you integrate Salesforce and eCommerce together, you can:

  • It will deliver strategic, AI-personalized shopping experiences at every touchpoint, on any device.
  • It will roll out continuous innovations without delays, dependencies, or disruptions
  • It will launch new sites in weeks and new promotions in minutes
  • It will unify digital commerce with store operations, order management, and more
  • It will offload IT operations to a unified cloud that's robust, stable, and scalable
  • It will maximize productivity with centralized site management and automatic tasks
  • You can easily explore new regions easily and go global in record time


Salesforce simplifies eCommerce Integration. With the ever-evolving retail industry, Salesforce eCommerce integration can streamline eCommerce operations from discovery to get to fulfillment and far more.

This seamless eCommerce integration connects ­offline stores and mobile channels, enabling them to leverage eCommerce capabilities and services like transaction management and merchandising.

So, what are you waiting for? Get on to Salesforce eCommerce Integration providers to kick-start your Salesforce eCommerce integrated journey to escalate your business avenues to a different level.


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