Salesforce Contact Center is a cloud-based customer service solution that enables businesses to deliver an exceptional customer experience. The solution provides a complete set of…
Salesforce Consulting Services is trending due to the fact that they're expanding their support options to a wide variety of customers, meaning they're able to…
According to a survey conducted by Gartner, 62% of millennials and 75% of GenZ customers prefer self-service instead of seeking assistance from support reps. As a result, online…
For years, Salesforce customers have leveraged communities to deliver Salesforce-powered interactions to their users. However, these communities were limited to singular portals and websites. In…
Salesforce Genie, a real-time platform, powers customer magic. Your teams are able to meet your customers where they are unlike ever before by harmonizing data…
Technology is evolving at a fast pace, and so are the customers. In the present time, the way customers interact with a business is highly…
In this article, we explain personalization driven by market research and show how a provider of clinical equipment tripled their traffic during the pandemic. Why…
With the ever-increasing technology product portfolios and M&As of Salesforce, it can be challenging for most of the Salesforce partners to keep up with the…
Routine Automation collected all you need to know and combined it into an introduction to Salesforce. What does Salesforce do exactly? How to use Salesforce? In…
Salesforce Marketing Cloud is known to increase the efficiency of your business. As per IDC, Salesforce Marketing Cloud scored 14.1 % more than its rival…
Enterprises are looking for solutions to improve their business operational efficiencies while facing challenging marketing situations such as logistics disruption, inflation, and workforce shortage. So,…
As a business owner, you know customer relationships are key to success. You also understand that managing those relationships can be time-consuming and expensive. A…
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