CRM facilitates businesses to build a relationship with their customers that, in turn, generates allegiance and customer engagement. Since customer loyalty and revenue are both…
Everything around you is data in a massive amount. When you look around yourself, you find data and information in the tiniest things, words, facts,…
Apphienz ranks 2nd among the Top 10 Salesforce Consultants by Forcetalks Forcetalks is a Salesforce Community For You, Of You, By You. It is a…
Salesforce Service Cloud is a robust platform of platforms, apps, and workflows that may assist you in serving your customers. Support Cloud enables your company…
Introduction Before moving ahead, let's first understand what CRM is and why it is important for businesses, as Salesforce is a CRM software. CRM is…
Customer empathy costs nothing, but it means a great deal for every business. In 2020, Salesforce surveyed 15600 customers and revealed that the customers want trust,…
Technology has evolved the way we shop online. Online retailers are optimizing multiple channels to attach with their patrons. Online marketplaces, eCommerce websites, social media,…
A typical B2B buying experience is known to be complex and heavily layered. With a prolonged quoting process and the lack of personalization in billing…
Technology and innovation are changing the way businesses interact with customers. One such innovation is the use of customer relationship management (CRM) tools to help…
Now, the shopping experience is not confined to stores. It has been spread across multiple channels including online, mobile, and over the phone. With shoppers…
COVID-19 has accelerated the shift to eCommerce and it is more evident than in the grocery category. Online grocery buyers have increased nearly 30 percent…
What is Accessibility? In practice, accessibility is intended for users with disabilities. Globally, nearly 300 million people have some form of visual impairment and nearly…
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