INTRODUCTION Customer Relationship Management (CRM) has shifted from a tool that simply records interactions with consumers to an advanced strategic tool for consumer management. GAI…
Dreamforce 2024, Salesforce's flagship event, captivated a global audience with groundbreaking innovations, strategic partnerships, and a bold focus on the future of AI. As businesses…
Have you ever noticed how quickly technology disrupts the way we do things? Remember flipping through spreadsheets to find customer information? Just like that, traditional…
Table of Contents Introduction Best practices for integrating AI into Salesforce CRM Understand Your Business Objectives Choose the Right AI Tools Prepare Your Data Start…
Table of Contents Introduction Salesforce Einstein: Customer Engagement with AI Key Features of Salesforce Einstein Einstein GPT: Bringing Generative AI into the Mix Key Capabilities…
You may have encountered AI chatbots in your lifetime, for leisure or business. Chatbots are not a new concept. Their current surge in popularity reflects…
Contents What is Salesforce AI Cloud? Features of Salesforce AI Cloud Einstein Analytics Einstein Bots Einstein Vision and Voice Einstein Language Benefits of Salesforce AI…
Customer service is the vital relationship between a company and its customers, since it helps to keep and improve the value of those customers. By…
In today’s business world, understanding the customer in detail is a vital requirement for success. With the explosion of Big Data and Artificial Intelligence (AI),…
When a company provides support, customers expect quick responses and resolutions, no matter their channel. Agents can only handle a limited number of cases at…
Artificial Intelligence (AI) is no longer prohibitively new or complicated for any company to implement. Businesses are utilizing AI in marketing, among other things, to make customer involvement more focused, personalized,…
As companies collect more and more data about their customers, an increased amount of duplicate information starts appearing in the data as well, causing a…
