Why Salesforce is the Most Preferable CRM for Businesses?

In the realm of CRM, Salesforce has emerged as one of the most powerful and embraced solutions with maximum users acceptance rate. The market share of Salesforce is 19%, which is the maximum of the CRM solution.

According to a survey Superoffice, the CRM market is expected to reach 80$ billion in revenue by 2025. Today, businesses are accepting cloud technology with open arms. The ratio of acceptance has reached 12% to 87% from 2008 till today.

crm software development revenue

The growth rate for Salesforce has also increased. In a survey, it has been found that the global revenue from cloud computing by Salesforce has increased to $389 billion.

The gigantic numbers indicate that Salesforce CRM development will be the best choice for businesses in the current scenario.

Now let us move ahead and discuss the importance of Salesforce for CRM development services and how Salesforce CRM will prove helpful for your business.

dont miss out iconDon't forget to check out: Choose the Right CRM: Checklist with 6 Tips on How to | Salesforce Guide

Reasons Why Salesforce CRM Development Services is Perfect for Your Business?

Custom and Scalable

One of the best parts of the Salesforce CRM is its features like scalability and customization. Every business has its own set of requirements. Even the way of interaction between a business and its customers changes dynamically.

According to a study by Salesforce, 86% of consumers admit that personalization plays a pivotal role in a purchase decision.

That’s where Salesforce fits in perfectly. Businesses get the chance of scalability and customization with Salesforce. You can integrate Salesforce with your existing system and accelerate the growth of your business. From sending out personalized emails to customers to the microscopic tracking of unique purchase history, a business can do everything with Salesforce development services.

Custom Dashboard

Salesforce brings the facility to automate and streamline your data. In the absence of a Salesforce CRM, companies often make minor mistakes that remain hidden. The manual process is also a time-consuming task

Therefore, having custom CRM development services will be a perfect choice for you. Salesforce bolsters the process of data manipulation and maintenance by offering a customizable dashboard.

Salesforce facilitates users to view the data and information of their choice through interactive dashboards. A user can set up data according to the factors he or she wants to analyze. 

Salesforce custom dashboard gives a quick gist of all the workflows so that you do not have to read all the reports.

Multitenant Architecture

As we have discussed above that Salesforce is a scalable platform, its performance and capabilities remain unaffected irrespective of the size of a business. Be it a small size company or a large scale enterprise, every organization can leverage its platform and infrastructure equally.

One of the best parts of a multitenant architecture facility is that it ensures seamless & instantaneous updates and upgrades without any customer intervention.

Users need not have to switch from platform to platform for different activities like updating data records, updating software, etc. The multi-tenancy brings entire infrastructure on the same platform


Companies across the world have embraced Salesforce development services because of the strong security and safety features of the CRM. Salesforce always walks the extra mile when it comes to the security and safety of clients’ data

Salesforce comes with multiple features and tools for businesses that help them restrict unauthorized data access and make their org environment safe and reliable.

Unique Pricing Models

Prior to the advent of Salesforce CRM, companies like SAP and Oracle used to charge expensive fixed monthly or annual prices for their services.

But Salesforce has changed the entire paradigm of pricing models by introducing the per-user fee pricing module, which is billed annually.

Users loved the newly introduced pricing module, as it has empowered them to choose and pay for CRM development services as per their business needs.

As of now, Salesforce has four pricing editions. Each module has the facility to upgrade the solutions thrice per year. In this way, users don’t have to pay an extra amount for innovation.

Salesforce Cloud Applications

There are several cloud-based solutions that Salesforce offers. All these solutions are designed to streamline business operations and enable users to perform multiple tasks from a single platform.

These solutions include sales cloud, service cloud, chatter, and many more. All the cloud-based solutions by Salesforce helps users save their operational costs, improve sales efforts, and improve collaboration among teams.

Hire a good team of certified CRM developers and you can garner benefits that will help you take care of everything related to your clients, contact management, sales pipelines, lead nurturing, and more.

Collaboration & Accessibility

Salesforce offers an environment full of collaboration and transparency. The cloud-based CRM solution provides an ecosystem where customers, developers, partners, and other stakeholders reside and communicate easily.

The impeccable features of Salesforce empower teams from different departments to work & exchange data in an easy manner.

As all the data of an organization is stored in the cloud, it will become easy for teams to stay up-to-date with all the latest information in real-time. The ecosystem of Salesforce consists of vendors, consultants, and integrators, wherein customers will get an illustrious range of solutions.

Amazing Features for Sales & Marketing

Irrespective of the industry and business size, Salesforce helps each company in bolstering their sales and marketing operations that will lead to better customer relationships.

The impeccable features built within Salesforce are created keeping the sales and marketing activities in mind.

Some of the major functionalities by Salesforce that will help in strengthening sales and marketing activities are as follows – analytics, custom dashboards, customer engagement tools, opportunity & lead tracking tools, task management, and many more.

To learn more about all these amazing Salesforce features, you certified CRM developers.

Quote Management

One of the major challenges that a company faces while closing a deal is finalizing a quote. Salesforce comes with CPQ implementation services that empower users to bolster their process of Configuring, Pricing, and Quoting.

Through CPQ, Salesforce simplifies the quote management activities and streamline Sales team works. With the help of this quote management tool, a sales representative provides the clients with an exact quote for a particular product.

dont miss out iconCheck out another amazing blog by Fexle Services here: Top 6 Ways To Improve Communication With Customers With CRM | Salesforce

Top 6 Reasons for Salesforce Success

  • Salesforce is a client-oriented CRM solution provider that puts the success of customers above all.
  • Salesforce is a cloud-based CRM, and it will eliminate the need for high investment in hardware as everything will be available on clouds.
  • Salesforce upgrades itself thrice in a year and always comes up with something innovative with each release.
  • With Salesforce CRM development, businesses can get a 360-degree view of their customers. There is nothing better than having all data available in one place.
  • It is an impeccable problem solver and helps companies solve complex problems through integrated applications that are available on the AppExchange platform. Currently, there are more than 35,000 apps on the platform.
  • The availability of mobile CRM is something that has turned the table for CRM users. From meetings to reporting, it will enable users to manage all activities from their smartphones.


Salesforce is not merely a Customer Relationship Management (CRM) software, but a complete package of excellent solutions that empower business growth and pave the path of higher ROI.

Salesforce custom CRM development services will empower businesses and their employees to work in collaboration and leverage insights.

It organizes data effectively and helps teams to understand customers and business requirements more effectively. This cloud-based CRM paves the path for you to deliver more organized customer services.

For more details, you can connect with FEXLE Services, a Salesforce Silver Consulting Partner. It helps companies like yours to achieve excellence through its unparalleled Salesforce CRM solutions.


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