Going Beyond Traditional Implementation Methodologies for Salesforce Service Cloud: A Fireside Chat

Salesforce Service Cloud has myriads of capabilities that enable you to ace your customer service game. But optimizing Service Cloud the right way calls for it to be carefully configured and sometimes even strategically revamped to make sure your business gains the most out of it. 

That’s why customers look for vendors who can start right or level up their Salesforce instance efficiently. To make their decision easy, they turn to trusted analyst firms. And NelsonHall is one such trusted name in the industry.

NelsonHall is a global analyst advisory firm that backs its reports with in-depth information and original research. NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) reports empower buy-side organizations to make informed sourcing & investment decisions based on detailed market & vendor analysis.

NelsonHall’s Evaluation of Grazitti’s Salesforce Service

We love solving the challenges that our customers face with their CRM implementation and strategy.

For this, our Salesforce experts work consistently towards improving their technical know-how to build innovative solutions that provide extensive support and ensure customer success.

Recently, NelsonHall analyzed the performance of Salesforce vendors in their NEAT 2020 report and Grazitti Interactive was recognized as ‘Innovator’ for Salesforce Services in the overall market segment

Evaluated along with titans like Capgemini, Cognizant, TCS, Infosys, Accenture, Wipro, DXC, etc, Grazitti’s innovative approach and quality delivery as Salesforce vendors is what led to this achievement.

According to NelsonHall, here’s what stood out for us:

  • High capability to meet Salesforce clients’ future requirements
  • Core strengths in Service and Experience/Community Cloud 
  • Advanced digital prowess in UX design, analytics, and marketing automation
  • Innovative capabilities to derive intelligence through analytics

dont miss out iconDon't forget to check out: 5 Reasons to Use Salesforce Service Cloud for Your Nonprofit Contact Center

A Virtual Fireside Chat in Partnership with NelsonHall

At Grazitti, we are always excited for opportunities to inspire, be inspired, network, and learn from the community.

And that’s why we’re thrilled to be part of a fireside chat to be hosted by NelsonHall on ‘Digital Transformation with Salesforce Service Cloud: Going Beyond Traditional Implementation Methodologies’. Scheduled for Thursday, June 24, 2021, 9:00 AM PDT, the session will give the audience key insights on how to turn Service Cloud into a digital transformation project to maximize their Salesforce investment.

A Sneak-Peek Into The Fireside Chat

With numerous standard and out-of-the-box Salesforce functionalities, and hundreds of custom solutions & applications available on AppExchange, ensuring that you utilize the true potential of your Salesforce Org can be tricky. This is where it becomes key to go beyond the ol’ school implementation methods to drive digital transformation and extract greater value from your Salesforce investment.

The core aim of the session is to shed light on how to leverage Service Cloud and make it a digital transformation project. 

The session will be spearheaded by Salesforce aces who will share their expertise on: 

  • The benefits Service Cloud brings to your clients and how to measure them
  • The best practices to deploy Service Cloud effectively
  • How to select the right Salesforce partner

The Distinguished Speakers At This Intriguing Fireside Chat

Dominique Raviart, IT Services Practice Director, NelsonHall

With 25+ years of industry expertise, Dominique is an industry analyst and advisor and an IT services Practice Manager at NelsonHall. He blends his incredible insight, experience, and knowledge when it comes to assisting both buy-side and vendor organizations in assessing the service portfolios of IT service providers. His expertise includes application services, software testing, big data & analytics, and IoT. Additionally, he is a thought leader who pens down his expertise in the Engineering and R&D services industries.

Nikhil Jain, Senior Manager - Salesforce, Gigamon

With 16 years of extensive experience in designing/implementing CRM solutions for sales, channel sales, marketing, customer success, and technical support for high-growth companies, Nikhil has a proven track record in driving customer value by identifying opportunities. He is a certified scrum master in addition to having multiple SFDC certifications. Currently, Nikhil is a Senior Manager at Gigamon, where his forte lies in overcoming technical hurdles to improve customer processes and efficiency.

Atul Sharma, Associate Director, Salesforce Practice, Grazitti Interactive

Atul is a Salesforce maestro which makes him ‘THE’ ideal choice to be leading the Salesforce operations at Grazitti. He has immense experience working on US Government projects and with leading finance organizations.

Atul has hands-on expertise in Salesforce.com, Force.com, Dataloader, Web Service integrations (SOAP and REST), Dot Net (C#, VB.net, ASP.net), Oracle, and SQL Server. His passion for Salesforce technology combined and dedication to customer success is instrumental in creating cutting-edge, advanced solutions, and delivering a superlative customer experience.

dont miss out iconCheck out an amazing Salesforce video tutorial here: How to Set Up Salesforce Knowledge in Service Cloud

What’s In It For You?

With tons of insights, ideas, and learning from the session about Salesforce Service Cloud, you can expect to come away with an understanding of:

  1. The trends and state of Salesforce Service Cloud.
  2. How to make Service Cloud a digital transformation project and not just merely an enterprise application implementation.
  3. The best practices for continuous implementation and optimization of Service Cloud.
  4. How you and your team can keep up with the continuous upgrades in technology.
  5. How Service Cloud’s implementation helps in improving the agent's productivity and how to measure it.

So, to soak up on all this and more, join us for this insightful fireside chat and make the most of your Salesforce investment.


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