How to Set Up Salesforce Knowledge in Service Cloud

Credits : Salesforce Support

Help your customers and agents find answers they are searching for faster with Salesforce Lightning Knowledge. In this video, we will review:

- All components of Salesforce Knowledge in Lightning
- Best practices for implementing Salesforce Knowledge in your org
- How to categorize and tag articles that are easy to find
- Customizations to Salesforce Knowledge, including record types, data categories, page layouts, and custom fields
- User permissions and article management


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