Salesforce Field Service is a complete, end-to-end solution for customer service in the field. Salesforce Field Service brings together customers, employees, and products on a…
Salesforce is a top-rated CRM that offers businesses a diverse range of products to enhance their business model and operations. With each Salesforce product specifically…
Salesforce Web Chat (previously known as Salesforce Live Agent) is a feature that allows customers to communicate with the company via the web through instant…
Salesforce Service Cloud offers a long list of powerful tools to help you realize the potential of your service team. With the endless opportunities for…
Want to link your cases, so you and your team have a complete view of what’s going on with a customer? Do you want to…
Learn about Slalom's approach to creating integrated customer-focused experiences spanning B2C Commerce, Marketing Cloud, Service Cloud, Experience Cloud, and beyond. Watch this video by Salesforce…
Improve employee performance and grow your business with the newest features from Sales, Service, and Financial Services Cloud! Watch this video and get to know…
Salesforce shares rose as much as 3% in extended trading on Wednesday after the enterprise software maker reported fiscal second-quarter earnings and forward guidance that…
In this video, we will talk about what is Quick text and how to implement those Quick texts inside Salesforce. Watch the video and let…
Help your customers and agents find answers they are searching for faster with Salesforce Lightning Knowledge. In this video, we will review: - All components…
Hear from Jonathan Gardner, Head of CRM Development First Group, and Lee Holsgrove, Client Adviser IBM as they discuss First Group's transformation bringing together a…
In this video, Shrey is not only teaching but also demonstrating the Basics of Salesforce Service Cloud and Case Management. You will be learning: 1.…
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