Use Case Hierarchy to Link Cases in Salesforce

Credits : Salesforce Support

Want to link your cases, so you and your team have a complete view of what’s going on with a customer? Do you want to associate cases so that different people can be working on different cases at the same time? Here’s a video from one of our Trailblazer Community Answers Leaders, Tom Bassett, diving into the case hierarchy and how to use this to your advantage within Service Cloud.

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