Use Case Hierarchy to Link Cases in Salesforce

Credits : Salesforce Support

Want to link your cases, so you and your team have a complete view of what’s going on with a customer? Do you want to associate cases so that different people can be working on different cases at the same time? Here’s a video from one of our Trailblazer Community Answers Leaders, Tom Bassett, diving into the case hierarchy and how to use this to your advantage within Service Cloud.


  1. Amazing video you share with us. Thanks for sharing nice information with us. i like your post and all you share with us is update and quite informative, i would like to bookmark the page so i can come here again to read you, as you have done a wonderful job.

Popular Salesforce Videos