Salesforce Web Chat (previously known as Salesforce Live Agent) is a feature that allows customers to communicate with the company via the web through instant messages.
These days customers prefer Live Chat over the phone or email to communicate with the company. With Live Chat, communication is in near real-time and is stress-free.
Do check out the playlist on
1. Salesforce Lightning https://www.youtube.com/watch?v=gyJIB-y_OCE&list=PLfhCqnDpK3b_rnWbWj6c2O1P73SACq8D-
2. Triggers in Salesforce https://www.youtube.com/watch?v=MQc6rnyT0iE&list=PLfhCqnDpK3b932WLL2AIuh-a8G3kTfFn3
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