Loyalty Management is a strategy employed by companies to focus on acquiring, engaging, and retaining customers. Have a glance at this extract to discover what…
Ever thought about how you can retain your customers in this cutthroat competition in this growing market? A customer loyalty program is one of the…
Salesforce is the world’s #1 customer relationship management (CRM) platform. Salesforce allows sales reps to see everything about a customer in one place and provide…
Business is rapidly changing. In this digital age, everything and everyone is connected, which is changing the way we communicate with our consumers. Businesses nowadays…
Watch this video to learn about the Salesforce Winter '22 Product Release Highlights. 0:00 - Winter Release Preview 0:10 - Pipeline Inspection Enhancements 0:23 -…
Salesforce and Slack have joined forces to create the Slack-First Customer 360. Now it’s easier than ever to connect customers, employees, and partners with the…
Believe it or not, your customers’ needs are also your business’s needs. Great customer service ensures customers are so happy, they’ll come back for more…
Learn how to set up and use Einstein Bots to increase case deflection and reduce service costs through self-service. This webinar gives you a guided…
How can a small business improve its customer service? More than ever before, supporting customers is key to a small business's survival — so give…
Small businesses are more than capable of offering great customer service, even without having a big call center or multiple service agents on hand. For…
Salesforce Service Cloud Voice uses intelligent telephony to increase agent productivity and better serve customers, from anywhere. Today, customers can connect with companies across almost…
Follow 4 fast steps to building a digital experience. Watch to learn how you can make CRM part of the way you deliver sites, forums,…
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