Salesforce Web Chat (previously known as Salesforce Live Agent) is a feature that allows customers to communicate with the company via the web through instant…
Salesforce Field Service Management automates and optimizes the work of field service workers (agents, dispatchers, mobile technicians). It is part of the Service Cloud and…
Vlocity Communications effortlessly collaborate with Salesforce Service Cloud to design a solution to garner personalized and uninterrupted experience for customers throughout their channels. This not…
Email-to-Case Advance is an enhanced version of the Salesforce Email-to-Case functionality that converts customer email to cases. It works for Salesforce Service Cloud and provides…
Salesforce Service Cloud offers a long list of powerful tools to help you realize the potential of your service team. With the endless opportunities for…
While Email-to-Case is one of the most widely used features in Salesforce Service Cloud, its limited functionalities may hold you back. At Grazitti, the Salesforce…
Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardless of how much they can accomplish, there are situations where…
Salesforce Service Cloud allows you to Streamline Workflow, Automate Service Processes, and Surface Key Topics, Articles, and Experts to transform the agent experience. It simplifies…
In this video, Shrey is not only teaching but also demonstrating the Basics of Salesforce Service Cloud and Case Management. You will be learning: 1.…
We demo how to expand the capabilities of Marketing Cloud Connect to automatically sync any data from Marketing Cloud over to Sales and Services Cloud.…
The Covid 19 has created an economic recession in the healthcare industry with disruption in healthcare services. The global healthcare CRM market is likely to…
Learn how to use RingCentral App in Salesforce. This video will cover the following points - 1. Advantages Take a look at the advantages of…
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