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GDPR & Telephony Consenting & Forgetting In Salesforce
The big noise in the market right now is GDPR, the General Data Protection Regulation. This is the new European rule for data protection which…
Getting Business Insights From Telephony Data in Salesforce
Big Data, Data Analytics and Data mining are big terms that often sound like they are only for the ‘giant corporation‘ and put people off…
All Things Telesales Podcast
Sales Director at Natterbox, Ian Moyse shares with us 3 Powerful Pillars of Servant Leadership - Yearning, Earning, Learning. Ian drops wisdom bombs left and right…
10 Tips For Slicker Call Handling & Improving Customer Experience with Salesforce
In today’s world of social media, Amazon, Uber, Airbnb and the like, smartphones, tablets, touchscreens and Smart TV’s is it any wonder that as customers…
Who Ya Gonna Call – ‘No Longer Your IT Team’ - (How To Enhance Your Value As A Salesforce Admin!)
Telephony has forever and a day been a dark art , thrust into the hands of the IT Department who typically do not have the…
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Popular Salesforce Blogs
How to Install Service Setup in the Salesforce Service Cloud
When I started to implement Salesforce einstein Bots for the first time, I found difficult to understand the flow behind it and various channels involved.…
Salesforce Nonprofit Cloud Winter '24 Highlights
With the new Salesforce Nonprofit Cloud, now built on and backed by the power of the Salesforce Platform, your organization can be more efficient and…
Mastering the Magic: Unleashing the Power of Unique Salesforce Formulas
What are Salesforce Formulas? Salesforce formulas are expressions or calculations that can be used to derive values, perform calculations, and manipulate data within Salesforce. They…
Popular Salesforce Videos
Introduction to Salesforce Function | Evergreen
Introduction to Salesforce Function and Evergreen. Deliver event-driven, connected experience fast. Evergreen: Serverless Functions Check out this video to learn everything you need to know…
Demystifying OAuth and Connected Apps
Often times, the first thing an application needs to do is authenticate its users. Developers building integrations with Salesforce need a simple and secure way…
How to Find out Who Deleted a Record in Salesforce
Salesforce administrators can determine who deleted a record by looking at the Recycle Bin or querying for deleted records via API. Watch this video and…
Popular Salesforce Infographics
How to Leverage A.I. Without Losing Your Humanity?
Artificial intelligence, or AI, is technology that learns, reasons, and self-corrects, and it’s being used by businesses to improve the customer journey. Automation, machine learning,…
Top Salesforce Trends For 2023
When it comes to managing customer databases, Salesforce is leading the pack. Companies are increasingly relying on this powerful tool for its unrivalled flexibility and…
Automation Tools In Salesforce
Automation tools in Salesforce can eliminate monotonous tasks, freeing up an admin’s time to do more profound things. These tools include Workflow Rules, Process Builder,…