Joel is the head of customer support at a leading cybersecurity software provider company and he manages a team of over 400 service reps. His team is one of the best performing teams within the company. This, […]

Faster Case Resolution. Upgraded Service Experience. Upgraded Service Experience.

A Salesforce-native connector that seamlessly integrates all standard and custom Salesforce Object with Jira products like Core, […]

Intensifying Subscription Economy & Retaining Customers

I am not going to go back to the books to explain what ‘Subscription Economy’ is. We all are living in it in our day-to-day lives. But the way the sub […]

Sean is the sales manager at a video Platform as a Service (PaaS) provider based out of Boston. The only thing he keeps contemplating is how to achieve the sales target.
In the pursuit of achieving the sales goal, […]

Customer support agents are always on an expedition to find the right information. But the lack of proper tools/resource and the lack of collaboration with other teams doesn’t allow them to reach their g […]

Jason manages a customer support team. His company specializes in developing property management software. The company serves more than 15,000 customers and its client base is rapidly expanding. On a typical day, […]