Elena Kretova
Individual
Popular Salesforce Blogs
Customer Loyalty Is Crucial For Businesses Implementing CRM Solutions - Can your Customers Serve Them?
In the highly connected digital age today, customers are constantly on the lookout for instant solutions for their basic problems. These are spur-of-the-moment attempts of…
Is there a better way to handle callouts in Salesforce?
Recently, I was doing an integration and was faced with a situation that lead me to think, is there a better way to do this,…
All You Need to Know About the Salesforce Service Cloud
In this Blog, we will take a look at the topic of Service Cloud in Salesforce. As Customer service has a greater impact on the…
Popular Salesforce Videos
Skill Based Routing with Apex/Flows in Salesforce
This video is the sequel to the omnichannel Salesforce tutorial (LINK) In this video, we will cover: 1. What is Skill-based routing 2. Why is…
Salesforce Service Cloud Training Videos For Beginners
This Salesforce Training video will explain how to create case assignment rules, creating a web-to-case form in Salesforce. The demo in this video will help…
How to Reference Custom Metadata Types to Optimize Salesforce Account Records Using Salesforce Flow
Salesforce Account Region Allocation using Custom Metadata Types and Salesforce Flow This video walks through an example of how you can reference Custom metadata Types…
Popular Salesforce Infographics
Salesforce Admin Mind Map
As you study for your Salesforce Admin exam and certification, rely on this easy-to-use mind map to make critical connections to the information you need…
What is Salesforce Customer 360?
According to our State of the Connected Customer report, 76% of customers expect consistent interactions across departments. However, 54% say it often feels like sales, service,…
Salesforce Dreamforce: A History of Innovation
Salesforce is anything but your average technology company. From its 1-1-1 philanthropic model to the scrappy startup culture, Salesforce defies traditional logic for how a…