Skill Based Routing with Apex/Flows in Salesforce

Credits : Salesforce Exclusive
Pooja Oct 7, 2021
2,811  Views

This video is the sequel to the omnichannel Salesforce tutorial (LINK)

In this video, we will cover:

1. What is Skill-based routing
2. Why is Skill-based routing used when we already have Queue based routing.
3. Skill-based routing options.
4. Skill-based routing using Apex class with the demo,
5. Skill-based routing using flows with demo

Categories: Salesforce Apex
Tagged: Salesforce Training, Salesforce Tutorial, Apex Class, Salesforce Video, Salesforce Learning, Flows, Skill-based Routing, Omnichannel, Salesforce Apex Queue Based Routing

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