In today’s business world, understanding the customer in detail is a vital requirement for success. With the explosion of Big Data and Artificial Intelligence (AI),…
When a company provides support, customers expect quick responses and resolutions, no matter their channel. Agents can only handle a limited number of cases at…
Artificial Intelligence (AI) is no longer prohibitively new or complicated for any company to implement. Businesses are utilizing AI in marketing, among other things, to make customer involvement more focused, personalized,…
As companies collect more and more data about their customers, an increased amount of duplicate information starts appearing in the data as well, causing a…
Sales Qualification is an inevitable process and an important one for all sales teams. If you go to the market, you pick vegetables based on your…
Customer empathy costs nothing, but it means a great deal for every business. In 2020, Salesforce surveyed 15600 customers and revealed that the customers want trust,…
Salesforce introduced Einstein Automate on December 2nd 2020. Salesforce had a number of shocking announcements for their customers in December – acquiring Slack for $27.7 B, introducing Hyperforce, and a…
When we look at all of the Salesforce deduplication apps on the AppExchange, they all have one thing in common: they are all rule-based. Basically,…
Companies struggling to maintain the quality health of their data should not expect the deluge of data to slow down anytime soon. In fact, the…
There has been a buzz around IoT technology, and some are branding it as revolutionary. Due to it, the popularity of IoT devices has soured…
To begin with artificial intelligence, it is the branch of computer science that focuses on the development of machine intelligence which makes machines work like…
At first, let us discuss about Amazon Alexa! So what is Amazon Alexa? Amazon Alexa, known simply as Alexa, is a virtual assistant developed by…
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