What is Digital Engagement? Salesforce Digital Engagement is a customer service product that helps companies communicate with customers via messaging apps, webchats, in-app chats, and…
What is the top priority for any business today? If you anticipated it as ‘Customer Experience’, you are probably right. Recent research found that nearly…
An exceptional customer experience is crucial to the success of any business as it fosters loyalty, brand advocacy, and helps you increase your customer base.…
Research shows that 68% of consumers are willing to pay more if they know they will receive superior customer service. In fact, customer service is…
The demand for private equity organizations for asset management has increased a lot over the years. There is a massive increase of assets to be…
Welcome, and congratulations to you for taking a step toward customer service nirvana with Salesforce Service Cloud! As you may know, Salesforce Service Cloud is…
Case Management Case Management means gathering all the client/customer cases into one place and ensuring they go to the right person, for the resolved cases,…
In this era, customers expect service to be as instant and also as easy as their normal conversation. Service Cloud is an easy to use…
Case in Salesforce A case is a customer's input, or issue. Back specialists can survey cases to see how they can convey a superior benefits.…
Salesforce's On-Demand Email Handler Service can be further enhanced using a case trigger to better identify the type of case that is being created. Inherently…
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