Salesforce Service Cloud Implementation - All You Need to Know
Blog
in Others
Welcome, and congratulations to you for taking a step toward customer service nirvana with Salesforce Service Cloud! As you may know, Salesforce Service Cloud is…
Case Management: Email-To-Case | The Salesforce Developer Guide
Blog
in Others, Salesforce
Case Management Case Management means gathering all the client/customer cases into one place and ensuring they go to the right person, for the resolved cases,…
An Introduction to Salesforce Service Cloud
Blog
in Salesforce Cloud Platform
In this era, customers expect service to be as instant and also as easy as their normal conversation. Service Cloud is an easy to use…
Case Management in Salesforce - Explained
Blog
in Data, Others, Salesforce
Case in Salesforce A case is a customer's input, or issue. Back specialists can survey cases to see how they can convey a superior benefits.…
Parsing out an Email Subject in email-to-case using RegEx for EXACT matching
Blog
in Coding and Scripting
Salesforce's On-Demand Email Handler Service can be further enhanced using a case trigger to better identify the type of case that is being created. Inherently…
