Good businesses think of customer satisfaction but great businesses think of customer delight. The customer experience (CX) is one of the key differentiators for any…
Keeping your CRM data clean is not only a technical activity. It also involves a creative mind, time, and deep knowledge of the business nuances…
Technology and innovation are changing the way businesses interact with customers. One such innovation is the use of customer relationship management (CRM) tools to help…
Case Management Case Management means gathering all the client/customer cases into one place and ensuring they go to the right person, for the resolved cases,…
Do you know that US companies lose more than $62 billion annually due to poor customer service? So, tell me, what do you think good customer…
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