Let’s Discuss the Main Case Automation Tool Queue: With the help of Queue, It organizes the support team burden by creating a list from which…
In this era, customers expect service to be as instant and also as easy as their normal conversation. Service Cloud is an easy to use…
Lead Object in Salesforce To lay it out plainly, in Salesforce, "Leads" are utilized to indicate individuals you wish as clients. Salesforce suggests isolating these…
System mode implies running apex code by overlooking the user's authorizations. User mode understands the running apex code by concerning the user’s support and sharing…
Auto-response rules make it possible to automatically Send email responses to lead or case submissions based on the record’s characteristics. We can understand this by…
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