In a fast-paced world where businesses have an increasing need to improve their efficiency and reduce bottlenecks to keep up with the competitive landscape, automation…
Salesforce being a customer-centric organization deliberately works to enhance its customer’s experiences. That said, Service Cloud is one of the integral offerings of Salesforce that…
Workflow automation is the use of software or other technologies to facilitate and streamline complex business processes. Typically, these processes involve a large number of…
Hardly can any business or organization afford the luxury of “manual” planning and arrangement of business processes. Even small businesses with teams of under a…
Customers always need help. And for an enterprise to find success, it’s important to solve its queries and provide the required support. Email is one…
“Happy customers are your biggest advocates and can become your most successful sales team.” – Lisa Masiello Did you know that 93% of customers are more…
Salesforce Contact Center is a cloud-based customer service solution that enables businesses to deliver an exceptional customer experience. The solution provides a complete set of…
According to a survey conducted by Gartner, 62% of millennials and 75% of GenZ customers prefer self-service instead of seeking assistance from support reps. As a result, online…
Routine Automation collected all you need to know and combined it into an introduction to Salesforce. What does Salesforce do exactly? How to use Salesforce? In…
The Salesforce CRM platform, the world leader in customer relationship management, doesn’t stop at optimizing its performance. In this way, it extends the functionalities of…
What is the top priority for any business today? If you anticipated it as ‘Customer Experience’, you are probably right. Recent research found that nearly…
Did you know that 78% of consumers discontinue their relationships with brands due to poor customer service? That’s quite an alarming percentage, isn’t it? In…
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