What is the top priority for any business today? If you anticipated it as ‘Customer Experience’, you are probably right. Recent research found that nearly…
In today’s digitally-driven and customer-centric world, the traditional methods of extending support have taken a backseat as customers expect new and innovative ways. But, even…
Research shows that 68% of consumers are willing to pay more if they know they will receive superior customer service. In fact, customer service is…
Case in Salesforce A case is a customer's input, or issue. Back specialists can survey cases to see how they can convey a superior benefits.…
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