What is Digital Engagement? Salesforce Digital Engagement is a customer service product that helps companies communicate with customers via messaging apps, webchats, in-app chats, and…
In this article, we will discuss Einstein Chatbot and consider Omni-Channel, Lightning Knowledge Base, Embedded Service Deployment, and more. The first point to note: this…
Businesses are increasingly using messaging as their primary channel for customer communication. Each week, more than a billion users connect with a business account using…
Salesforce Contact Center is a cloud-based customer service solution that enables businesses to deliver an exceptional customer experience. The solution provides a complete set of…
Integrating your Salesforce with Facebook messenger can change your business equation with the customers. With more than two billion active users on Facebook, the social…
Salesforce is changing the face of the B2B financial services industry. Firms seem to be winning by leveraging Salesforce to increase customer engagement, personalize offers…
Sales are a crucial aspect of every business, and now with the advent of social media and other online platforms, you not only have to…
On the world's first all-digital interaction platform, connect all of your outlets. Deliver industry-leading customer service management from the contact center to the field. The…
In this era, customers expect service to be as instant and also as easy as their normal conversation. Service Cloud is an easy to use…
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