Salesforce Service Cloud allows you to Streamline Workflow, Automate Service Processes, and Surface Key Topics, Articles, and Experts to transform the agent experience. It simplifies making one-to-one connections with every customer, across multiple channels on any device.
Salesforce Service Cloud can listen and respond to customers across multiple Social Platforms and automatically route cases to the appropriate agent. Since social customer service is integrated into the Salesforce Customer Success Platform, your Social Media team can gather a comprehensive picture of the customer to inform responses.
With Service for Apps, you can easily embed customer support software into applications. In-app mobile support can consist of Screen Sharing, Live Agent Video Chat with On-screen Guided Assistance.
The best part is that this is not it! Watch the video to know more about how Salesforce Service Cloud can help your business.
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