Salesforce Service Cloud: Upload Files During a Live Chat

Credits : Cognigy

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardless of how much they can accomplish, there are situations where human intervention is required to deliver detailed attention for effective resolution. Thus, to leverage the incredible synergy between a chatbot and a human agent, a lot of our customers are using Salesforce Service Cloud for human agent handover.

Watch the video to see how you can harness the power of Cognigy. AI’s pre-built enterprise integrations to deliver frictionless experiences with ease.


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