Salesforce and Slack | Meet the Slack-First Customer 360

Salesforce and Slack have joined forces to create the Slack-First Customer 360. Now it’s easier than ever to connect customers, employees, and partners with the conversations, apps, and data that power digital workflows for an all-new way to work – and when workflows customer success grows. Check out the video to learn more.

0:00 – Intro
0:16 – What is Slack?
0:49 – What are Slack Channels?
1:32 – Slack Video, Voice & Screen Recordings
2:02 – What are Slack Huddles?
2:34 – How to Use Slack Search
2:52 – How to use Slack Connect
3:29 – Slack App Directory and Integration
4:06 – What is Slack Workflow Builder?
5:19 – Slack-First Customer 360 Vision / How to use Slack and Salesforce together
5:36 – Slack-First Marketing / How to use Slack for Marketing
6:45 – Slack-First Sales / How to use Slack for Sales
8:17 – Slack-First Service / How to use Slack for Customer Service