Salesforce and Slack have joined forces to create the Slack-First Customer 360. Now it’s easier than ever to connect customers, employees, and partners with the conversations, apps, and data that power digital workflows for an all-new way to work - and when workflows customer success grows. Check out the video to learn more.
0:00 - Intro
0:16 - What is Slack?
0:49 - What are Slack Channels?
1:32 - Slack Video, Voice & Screen Recordings
2:02 - What are Slack Huddles?
2:34 - How to Use Slack Search
2:52 - How to use Slack Connect
3:29 - Slack App Directory and Integration
4:06 - What is Slack Workflow Builder?
5:19 - Slack-First Customer 360 Vision / How to use Slack and Salesforce together
5:36 - Slack-First Marketing / How to use Slack for Marketing
6:45 - Slack-First Sales / How to use Slack for Sales
8:17 - Slack-First Service / How to use Slack for Customer Service