Accessibility in Salesforce - An Overview

What is Accessibility?

 In practice, accessibility is intended for users with disabilities. Globally, nearly 300 million people have some form of visual impairment and nearly 500 million are deaf or may have difficulty hearing. Millions of more people have vocal,  physical, neurological disabilities, and cognitive not to mention additional limitations such as language barriers. In another sense, accessibility allows people with different abilities to independently use opportunities, products, and services.

While this module focuses on digital accessibility, we begin with a broader discussion of disability categories and conditions and how we can ensure equal access for all people with different abilities. Nearly one in five potential end-users have a disability. People with disabilities generally fall into five main categories: sight, hearing, physical ability, cognitive ability, and language.

Understanding Digital Accessibility

"The power of the Internet lies in its versatility. Access for all, regardless of disability, is essential." —Tim Berners-Lee, director of W3C and inventor of the World Wide Web

The internet service removes the barriers to communication and interaction that people face in the physical environment. However, when websites, web tools, and applications are not designed with accessibility in mind, people with certain types of disabilities can be excluded from the internet. The accessibility of the Internet means that people with different abilities can perceive, interact, move, understand, and work with the development and contribute, Internet, and design to the digital environment.

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Benefits of Digital Accessibility for Everyone

The versatile design of assistive devices offers advanced functionality for many. There are many other technologies that help people access the web. For example, we take the improvement of glasses and hearing aids for granted. 

Who Benefits from Accessibility?

Accessibility is important for people with certain disabilities and is beneficial for everyone. Ramps and sidewalks, for example, benefit many, including people in wheelchairs, parents with strollers, and cyclists. The typewriter and the telephone were invented for the disabled, but they are on larger apps found. Today, everyone can experience the benefits of adaptive environments when using telephone forwarding services, text-to-speech applications, or subtitles.

As the internet is an integral part of our life, it is important that it is accessible and provides equal access and opportunities for people with different abilities. In addition to the fact that network availability may be required by law, there are tangible and intangible benefits to providing affordable digital products.

Community Opportunity

The discovery of digital opens up social opportunities. An organization with clear policies and access points demonstrates its commitment to addressing the community. More than a billion people with disabilities around the world want to work with you as clients, partners, employees, and equal partners in community and community services. When designed to be accessible to the mind, it often brings improvements in the company's product and reputation, as well as increased sales, customer satisfaction, and loyalty, and increased customer loyalty. Staff diversity.

We want everyone to participate in the fourth industrial revolution, including our customers and employees with disabilities. Internally, we have an Ability Force resource group focused on empowering people with disabilities and we have a team in our user information organization focused on product access.

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Business Opportunity

Prioritizing digital access brings added value to your business. The accessibility design drives a new one because it requires a content-and-human approach to communication. The accessible design is flexible in nature and offers capabilities and features that allow the user to interact with the technology in a variety of ways, across all platforms and devices. Improving or rebuilding technology to make it available and following alternatives reduces the cost of maintenance and services and increases customer satisfaction.