A long-expected announcement finally came from Salesforce; Community Cloud has been renamed Experience Cloud. The move to embrace Experience is a purposeful reaction to the…
Zendesk and Salesforce are two of the most widely-used platforms for storing knowledge bases. While there are multiple benefits of having a knowledge base, it…
Customer engagement is one of the most pressing issues for businesses today. Why? Because customer engagement is crucial to increase conversions and convert prospects into…
The success factor for any online community is engagement. If the engagement rate of your community is high, your users will have a deeper connection…
Regardless of your industry, it is apparent that today’s customers expect “as given” a digital self-service capability for their B2B buying process. Your channel partners…
Gamification has become critical for running successful online communities. By implementing gamification techniques, online communities can become more active, and garner more user engagement. Regardless…
Salesforce is a top-rated CRM that offers businesses a diverse range of products to enhance their business model and operations. With each Salesforce product specifically…
Here we are standing at the beginning of a brand new year full of promise and opportunity, both for ourselves (failing resolutions notwithstanding) and our…
Gamifying your online community is an effective way of driving highly-engaging user experiences. Did you know that the global gamification market is projected to grow…
Thinking about building a portal for your own customers or dealers? Here’s the inside scoop on some important facts you should understand and know about…
Cloud Computing Technologies has expanded in popularity in recent years. Salesforce is one such technology that has had a profound effect on the world of…
Experience Cloud is a Salesforce-based digital platform that enables businesses to create integrated CRM-powered digital experiences. Using Experience Cloud, businesses can generate content in one…
