Cloud computing has been granted accreditation for growing competitiveness by improving flexibility, elasticity, and reducing cost. Companies use cloud-based computing as a means of increasing…
In this article, we’ll be giving you the 411 on Salesforce's customer service focused platform, Service Cloud. Since sales and service go hand in hand,…
Salesforce is the most popular CRM-based service provider with numerous amazing products. It has the largest market share among CRMs and offers users great quality…
Service Cloud This portion of the Salesforce stage is centered on giving back and offering assistance to the clients. This makes a difference in holding…
Salesforce gives packs of highlights and administrations that are explicit for the diverse business needs. These packs are known as Editions in Salesforce. Every release…
Organizations have adopted technology as a crucial strategy in handling the new normal as the environment continues to shift. Moving to digital and spending more…
Business process automation has been one of the most successful investments in recent years. A UiPath survey in collaboration with The Economist Intelligence Unit corroborates this statement.…
Are you getting overworked with duplicate cases? Is your customer support team struggling with user dissatisfaction or high service cost? Are you finding it difficult…
Case Management Case Management means gathering all the client/customer cases into one place and ensuring they go to the right person, for the resolved cases,…
In this era, customers expect service to be as instant and also as easy as their normal conversation. Service Cloud is an easy to use…
In today's digital world, Salesforce Service Cloud is considered to be the world's best solution for effective customer service. Do you know why? The answer…
The Spring ’20 release of Salesforce is coming in mid-February 2020. Here are some of the new features that will make life easier for users,…
