Service Cloud is classified as a customer support platform or customer relationship management (CRM) platform. It was designed to improve how businesses interact with their…
Salesforce Marketing Cloud offers a number of products and solutions for customer journey management, advertising, social, email, mobile, content creation, web personalization, and data analysis.…
CRM system? It’s a platform that connects your different departments, from marketing to sales to customer service, and organizes their notes, activities, and metrics into…
One CRM platform may have excellent event tracking, which means you can learn what a specific visitor does on your website, from which pages they…
Your guide to customer experience - Customers expectations are changing. And as they change, businesses face sky high standards for delivering customer experience that's a…
Did you know that 64% of people think that customer experience is more important than price in their choice of brand? The new trends in customer service…
When it comes to customer service, our friends at Salesforce have a few tips and tricks up their sleeve. We were thrilled to help them…
When it comes to customer service, our friends at Salesforce have a few tips and tricks up their sleeve. We were thrilled to help them illustrate four…
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