Sales Cloud Vs Service Cloud: What are the Key Difference?

No Salesforce Service Cloud Solution would be complete without its sales cloud counterpart. They are all part of the Salesforce platform and are essential modules of the program. The sales cloud is focused explicitly on lead generation and increasing the number of opportunities presented to companies. The service cloud is more focused on specific cases and the services offered by companies.

Salesforce Service Cloud Basics

The Salesforce Sales Cloud vs Service Cloud can get confusing at times, therefore, you need to grasp each's cloud basic definition. The service cloud contains all of the same features and components the sales cloud portion includes and a few extra features that make it somewhat different. 

The service cloud platform features mobile customer service support for interested parties. You can also set up email responses to automatically go out whenever cases are submitted to your company.

Don't forget to check out: 8 Salesforce Sales Cloud Tips To Boost Your Productivity and Drive Revenue

Salesforce Service Cloud Solution

The best Salesforce Sales Cloud Solution will give you and your customers a better experience overall, thanks to the service console's implementation. The service console allows customer service support agents to assist customers better. 

If you want your clients to have the best experience possible when they deal with your company, you need to take advantage of its benefits.

Salesforce Sales Cloud Basics

Salesforce Sales Cloud is all about the bottom line of your company. If you are interested in gaining as many new customers as possible as quickly as possible, you need to take advantage of this technology. It features several key benefits that will make it a crucial aid for your growing business. 

You will be able to keep all of your various clients' records easily organized and readily available for your agents to access quickly. You can view reports for the entire sales team so you can see how the month is going for your whole company. 

You can also have leads automatically managed, so you do not let something slip from your mind and miss out on a deal. The mobile phone is also supported in the sales cloud. You can easily share files with your friends, too, so you do not have to worry about files becoming too large.

Salesforce Sales Cloud Solution

Having an adequately implemented sales cloud solution is going to help benefit your company majorly. 

If you are more interested in providing a better service experience for your customers, you may be a better fit for the service cloud platform. However, if you are primarily interested in generating new leads for your company to capitalize on, you will have the best results using the sales cloud platform. 

Each one offers its benefits and is going to be beneficial to a different set of demographics. Companies that already have an established client base will be more likely to choose the service cloud platform than the sales cloud platform.

Check out an amazing Salesforce video tutorial here: Salesforce Sales Cloud Training | Sales Cloud In Salesforce | Salesforce Tutorial

Salesforce Service Cloud vs Sales Cloud

The Salesforce Service Cloud contains all of the same essential features present in the sales cloud platform plus a few extras that make it easier for companies to manage their customers' experience with the services they offer.

If you are interested in learning more about what these technologies can offer your company, contact Chetu for a free quote. They have all the experience you need to ensure your company gets all the help it can get.