This area of the Salesforce platform is dedicated to supporting and helping our customers. As a result, customers are happier and more loyal, contributing to…
Lather on the sunscreen and pour a cold glass of lemonade; warm weather is here, which means it's time for Salesforce's Summer '22 update release!…
In this article, we’ll be giving you the 411 on Salesforce's customer service focused platform, Service Cloud. Since sales and service go hand in hand,…
Salesforce Service Cloud is a robust platform of platforms, apps, and workflows that may assist you in serving your customers. Support Cloud enables your company…
In this blog, we are going to discuss call center integration. Computer Telephony Integration with Salesforce. CTI, or Computer Telephony Integration, is the practice of…
Sales Cloud and Service Cloud are two of the most used Salesforce products. Do you know what each of them consists of? Here you can…
No Salesforce Service Cloud Solution would be complete without its sales cloud counterpart. They are all part of the Salesforce platform and are essential modules…
In this era, customers expect service to be as instant and also as easy as their normal conversation. Service Cloud is an easy to use…
Field Service is a critical functional area for any industry that needs to physically move goods or personnel; essentially involving inventory management, fleet management, and…
In today's digital world, Salesforce Service Cloud is considered to be the world's best solution for effective customer service. Do you know why? The answer…
It may still be summer, but winter is coming. It’s already time to start preparing for the Winter ‘20 release. With just over 3 weeks…
Salesforce Product : Service Cloud The Service Cloud Platform or a customer support platform gives your agents power to deliver service that’s as instant and…
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