Discover Innovative Solutions for Salesforce Experience Cloud at Dreamforce 2022

Salesforce has been nothing short of revolutionary, since its inception. 

As the world’s #1 CRM platform, it has connected organizations across the globe with their customers to deliver top-notch experiences and drive growth.

And that's because of its power-packed digital offerings.

Salesforce offers a wide suite of solutions including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and more.

These solutions help you streamline your sales workflows, deliver stellar customer experiences, amplify your eCommerce operations, and become more customer-centric. Hence, in recent years, it has been blazing ahead in terms of revenue and growth and has been empowering its customers to be on top of their businesses.

In fact, Salesforce has been on a roll with innovations and newer breakthroughs right since its inception, which is why it has grown from a CRM platform to a robust ecosystem. And this growth keeps mounting year on year.

To celebrate this growth and success, Salesforce invites all of its customers, partners, and its trailblazer community to its biggest tech conference of the year - Dreamforce, where trailblazers from across the globe gather around to be a part of an absolutely immersive experience. 

Dreamforce is a mega-event that takes place every year where it was first initiated - San Francisco, California. 

It's packed with new product walkthroughs, customer stories, innovations, discussions with experts on upcoming trends, and more.

People can discover new innovations that would help them solve business challenges with breakout sessions, training, and certification opportunities. 

You can connect with like-minded trailblazers and have the opportunity to be present where new ideas are born. In this blog post, you will learn more about Dreamforce 2022, Grazitti’s presence at the mega event and the showcase of our custom solutions for Salesforce Experience Cloud.

Dreamforce 2022

Dreamforce 2022 is the 20th edition of Salesforce’s pinnacle event, where you can learn how organizations can lead the way for innovation and change.

The event timeline includes an opening note from Salesforce’s co-CEOs Marc Benioff and Bret Taylor, where they will be talking about Salesforce’s mission, customer success stories, their global Trailblazer community, and the latest product innovations. 

It is going to be the largest Dreamforce since 2019 with over 30,000 in-person attendees and 120K attending it online this year. The event will be lit up with visionary speakers to make an enriching learning experience for the visitors.

Don't forget to check out: The Perks of Getting a Salesforce Certification

Grazitti’s Presence at Dreamforce 2022

Grazitti is all set to be at the Dreamforce 2022, this fall. Not only are we attending the event in person but are also Navigator Sponsors. 

And we are showcasing a range of solutions that help in optimizing Salesforce Experience Cloud for providing your customers with the best digital experiences. 

Our Custom Solutions to Enhance Salesforce Experience Cloud Capabilities

Salesforce Experience Cloud offers a myriad of features that can help you take your customer experience to a new level. It helps you engage your customers better with interactive apps, sites, and portals. By enhancing its capabilities, you can offer users personalized experiences.

Let’s take a look at our solutions that are tailored to enhance the capabilities of the Salesforce Experience Cloud for delivering a better customer experience:

ScoreNotch

The primary parameter for measuring the success of an online community is user engagement. And user engagement in online communities can be achieved by motivating users for active participation.

That’s where online community gamification comes into the picture. It makes the community experience engaging by providing incentives and virtual rewards for participation.  

However, there are some limitations to standard Salesforce gamification.

ScoreNotch gamifies Salesforce-powered communities dynamically, making the community experience fun and engaging. 

The key facets of ScoreNotch for dynamic gamification in Salesforce Experience Cloud include:

• Reputation Points
• Benchmark Scoring
• Reputation Levels
• Badges
• Missions
• Leaderboards

IdeasPro

For any organization, ideas drive growth and innovation. And modern businesses leverage online communities to generate ideas bringing an organization’s customers, employees, and partners together. Salesforce Experience Cloud allows users to host online communities. However, the default ideas component in Salesforce is not scalable. Also, it is exclusive to the Salesforce Classic version and is not yet compatible with the Lightning Experience.

That’s where IdeasPro comes into the picture. It is a Salesforce-native and Lightning-ready idea management solution that enables businesses to generate ideas from their online communities that are hosted on the Salesforce Experience Cloud.

Key Features of IdeasPro:

• Idea Account Mapping
• Profanity Prevention
• Idea Merge Scheduler
• Email-to-Ideas 

GuideIn

Technology is ever-changing, and it is important for users to stay on top of the technology-adoption curve. In Salesforce-powered communities, it is important for you to onboard users and train employees effectively.

And in order to maximize your Salesforce community experience, you must know its navigation and make users familiar with its interface.

GuideIn does this by providing users with guided walkthroughs on Salesforce-powered communities. 

It offers:

• User Onboarding 
• Employee Training
• Change Enablement

Check out another amazing blog by Sushmita here: Join Grazitti Interactive At Dreamforce 2022 | Salesforce

Wrapping Up

The stage for the highly-awaited Dreamforce 2022 event is all set.

As Navigator Sponsor at the event, we can’t wait to be there and connect with industry experts, thought leaders, and trailblazers from across the globe.

Gear up to be a part of this three-day event slated to take place on September 20-22, 2022 and explore the latest Salesforce innovations and products that set your business up for success.

And while you’re there soaking in all the actionable insights at the conference, we’d love to meet you and talk about how our cutting-edge Salesforce Experience Cloud solutions can empower you to build future-ready digital experiences.