The power to make or break a brand rests solely with the customers today. With ever-evolving customer needs, preferences, and expectations, businesses explicitly focus on…
After the pandemic, many companies had to reconsider the way they deal with customer service. Salesforce offers two powerful tools for helping companies in their…
Today, we will be discussing the data model of Field Service Lightning. This article will be slightly technical, so buckle up your seat belt hoses.…
For any field service organization to be successful, it is important to give ample attention to the management. Managing the field forces and service technicians…
Created exclusively for Salesforce partners, Salesforce Partner Learning Camp (PLC) is the primary educational resource for building service capabilities to meet customer demands. After Salesforce…
Popularly known as the world’s number one customer relationship management (CRM) platform – Salesforce is entirely cloud-based, with standalone applications for sales, customer service, and…
Client Profile The client is a leading Bike Aggregator in the US, a start-up that has recently raised multi-million-dollar investment. They have a public-private partnership…
Field Service is a critical functional area for any industry that needs to physically move goods or personnel; essentially involving inventory management, fleet management, and…
A business grows and prospers when its customers are happy and have no reason to complain. The Salesforce Service Cloud Spring ’20 features help your…
Salesforce, the world’s #1 CRM, has made many acquisitions in recent years. A few of them have even reached up to billions of dollars. The…
In the era of Digital Transformation, Customer Experience (CX) is the new battleground, and delivering superior CX has never been more important. In fact, according to…
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