Your Complete Guide to Salesforce Service Cloud
In this article, we’ll be giving you the 411 on Salesforce's customer service focused platform, Service Cloud. Since sales and service go hand in hand,…
Which Salesforce Tool Should You Be Using? Sales Cloud vs. Service Cloud
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in Sales, Salesforce Tools
You have offered two module alternatives when you join up for Salesforce: Sales Cloud or Service Cloud. Generally speaking, users in Service Cloud are focused…
Salesforce Essentials For Small Business
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in Salesforce
Salesforce Essentials was launched by Salesforce two years ago. This product is purpose-built for small companies to get access to a ready CRM package for…
All You Need to Know About Queues in Salesforce
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in Others, Salesforce
Case queues in Salesforce give your bolster organization a simple, adaptable arrangement to support and disseminate the cases over different levels of the organization. You'll…
Salesforce Slack Acquisition – 5 Reasons Why This Merger is the Best Thing Since Sliced Bread!
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in Salesforce integration
Salesforce is bringing in a huge wave of features and services for its users this year. Before the end of 2020, Salesforce signed a $27.7 billion megadeal to…
Salesforce Spring ’21 Highlights
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in Salesforce Releases
To improve the platform, Salesforce releases updates three times a year (Spring, Summer, Winter). This is the time for Salesforce Spring '21 Release. With the…
Top 10 Salesforce Winter ’21 Features for Reimagining your Experience Cloud Journey
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in Salesforce Cloud Platform
As is the norm with all feature update releases, Salesforce’s Winter ’21 release is packed with features that add fluidity to workflows and help businesses achieve…
Transforming Field Service Operations by Leveraging Technology and The Salesforce Ecosystem
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in Salesforce Products
Field Service is a critical functional area for any industry that needs to physically move goods or personnel; essentially involving inventory management, fleet management, and…
