In April 2021, Salesforce decided to change its Community Cloud for a more modern service. The need to move over to the digital world has…
Managing task distribution and assignment is basic for any company. But for a large company with a huge workforce, it can certainly be trouble. Talking…
In this article, we’ll be giving you the 411 on Salesforce's customer service focused platform, Service Cloud. Since sales and service go hand in hand,…
You have offered two module alternatives when you join up for Salesforce: Sales Cloud or Service Cloud. Generally speaking, users in Service Cloud are focused…
Salesforce Essentials was launched by Salesforce two years ago. This product is purpose-built for small companies to get access to a ready CRM package for…
Case queues in Salesforce give your bolster organization a simple, adaptable arrangement to support and disseminate the cases over different levels of the organization. You'll…
Salesforce is bringing in a huge wave of features and services for its users this year. Before the end of 2020, Salesforce signed a $27.7 billion megadeal to…
To improve the platform, Salesforce releases updates three times a year (Spring, Summer, Winter). This is the time for Salesforce Spring '21 Release. With the…
As is the norm with all feature update releases, Salesforce’s Winter ’21 release is packed with features that add fluidity to workflows and help businesses achieve…
Field Service is a critical functional area for any industry that needs to physically move goods or personnel; essentially involving inventory management, fleet management, and…
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