Salesforce.com's revolutionary cloud computing marketplace, Salesforce AppExchange, allows businesses to access and install software to meet their specific needs. It was launched in 2005 and is…
The Salesforce AppExchange is a great place to find essential apps to operate within the Salesforce platform. These apps provide critical features that help you…
The restrictions during the COVID-19 quarantine boosted the growth of digital communication. Instead of interacting face-to-face, vendors are now reaching customers through messages and emails.…
You’re likely using Salesforce’s CRM to manage your communications with leads and customers online—but not all communication occurs through digital methods. If your sales reps…
We all have heard that integrating Salesforce with other applications provides organizations much greater operational visibility and access to unknown resources. It offers innovative products…
Salesforce is the most popular CRM-based service provider with numerous amazing products. It has the largest market share among CRMs and offers users great quality…
Salesforce Service Cloud is a robust platform of platforms, apps, and workflows that may assist you in serving your customers. Support Cloud enables your company…
In this blog, we are going to discuss call center integration. Computer Telephony Integration with Salesforce. CTI, or Computer Telephony Integration, is the practice of…
1. Service Cloud Supports a Wide Variety of Contact Center Needs Administration Cloud is worked to help contact focuses through omni-channel, self-administration and live interchanges,…
Last year was full of surprises! Salesforce completed their acquisition of Tableau, Winter 20 Release came packed with new features, and Dreamforce ‘19 brought us…
Customer Relationship Management(CRM) continues to grow and with this rapid development comes the ever-rising demand for deeper and seamless interaction with the customers. With the…
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