Sushmita Mehta
Member
How to Fast-Track Your Case Resolution With Email to Case Advance?
Customers always need help. And for an enterprise to find success, it’s important to solve its queries and provide the required support. Email is one…
How to Enhance Salesforce’s Standard Email-to-Case Capabilities to Deliver Top-Class Customer Service in 2023?
“Happy customers are your biggest advocates and can become your most successful sales team.” – Lisa Masiello Did you know that 93% of customers are more…
Master the Art of Customer Service with Case Management | Salesforce
What is the top priority for any business today? If you anticipated it as ‘Customer Experience’, you are probably right. Recent research found that nearly…
Discover Innovative Solutions for Salesforce Experience Cloud at Dreamforce 2022
Salesforce has been nothing short of revolutionary, since its inception. As the world’s #1 CRM platform, it has connected organizations across the globe with their…
Solidify Customer Base with Case Management in Salesforce Service Cloud
In today’s digitally-driven and customer-centric world, the traditional methods of extending support have taken a backseat as customers expect new and innovative ways. But, even…
Facilitate Effective Customer Support With E2CA | Salesforce
An exceptional customer experience is crucial to the success of any business as it fosters loyalty, brand advocacy, and helps you increase your customer base.…
Leveraging the Benefits of Gamification With ScoreNotch | Salesforce
Customer engagement is one of the most pressing issues for businesses today. Why? Because customer engagement is crucial to increase conversions and convert prospects into…
How ScoreNotch Helps Salesforce Community Managers Strengthen Their Customer Ties
The success factor for any online community is engagement. If the engagement rate of your community is high, your users will have a deeper connection…
Building a Custom Community Leaderboard for an Antivirus Software Company – A Salesforce Success Story
Gamification has become critical for running successful online communities. By implementing gamification techniques, online communities can become more active, and garner more user engagement. Regardless…
Simplifying Case Management in Salesforce Service Cloud
Research shows that 68% of consumers are willing to pay more if they know they will receive superior customer service. In fact, customer service is…
Gamify Online Community Experiences With ScoreNotch | Salesforce
In our previous post, we looked at the limitations of standard gamification on Salesforce-powered communities, and how ScoreNotch enables you to overcome them. In this blog…
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