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Activity › Forums › Salesforce® Discussions › What is difference between Freezing a user and Deactivating a user in salesforce?

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  • Suraj

    Member
    March 28, 2017 at 1:05 PM

    Hi Saurabh,

    There are some cases in which you can not immediately deactivate a user for example when a user is selected in a custom hierarchy field. To prevent users from logging in to your organisation while you perform the steps to deactivate them, you can freeze user accounts.

    Suppose if you have n number of Accounts after Freezing number of Account will be same n and If you Deactivate an Account the number of Account will be (n-1)

    Hope this will help you.

  • PRANAV

    Member
    February 12, 2018 at 8:35 AM

    Hi Saurabh,

    Freeze:

    • In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.
    • Does not free up license(Just Prevent User Login).
    • Freeze will block the user from Login but everything within the system pertaining to the user will be still intact. e.g. Agents freezing some one's Bank Account.

    Deactivate:

    • You can’t delete a user, but you can deactivate an account so a user can no longer log in to Salesforce.
    • Able to free up a user license.
    • Deactivate is the process of decommissioning the User and all its related License and few configurations as well. User Record , thought inactive, still exist in Salesforce, not sure why.

    Hope this helps you more.

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