Activity Forums Salesforce® Discussions What is an entitlement service in salesforce?

  • What is an entitlement service in salesforce?

  • Anuj

    Member
    October 1, 2020 at 4:43 pm

    What is an entitlement service in salesforce?

  • Aditya

    Member
    October 5, 2020 at 5:56 am

    Entitlements are units of customer support in Salesforce, such as “phone support” or “web support.” They're typically used to represent terms in service agreements. Milestones. Milestones represent required, time-dependent steps in your support process, like first response or case resolution times.

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