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Is it possible to count how many times an email template was used in Salesforce?
Hii All,
Is it possible to count how many times an email template was used in Salesforce?
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2 Replies
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Hi Tanu,
Yes , You can find this in particular email template in Times Used field.
NOTE: The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a users queue.
Hope this helps you.
Thanks
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Yes, we can count how many times an email template was used in Salesforce. There is a display field called "Times Used”. The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a user’s queue. 'Times Used' fields on the 'Email Template Detail' are getting updated only when you use this template via 'Activity' > 'Send Email'.
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