• #16001
    Salesforce | Tanu Tanu #463
    Forcetalks

    Is it possible to count how many times an email template was used in Salesforce?

    Hii All,

    Is it possible to count how many times an email template was used in Salesforce?

     

    #16009
    Salesforce | PRANAV PRANAV #659
    Forcetalks

    Hi Tanu,

    Yes , You can find this in particular email template in Times Used field.

    NOTE: The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a users queue.

    Hope this helps you.

    Thanks

     

    #52222
     William #11
    Forcetalks

    Yes, we can count how many times an email template was used in Salesforce. There is a display field called “Times Used”. The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a user’s queue. ‘Times Used’ fields on the ‘Email Template Detail’ are getting updated only when you use this template via ‘Activity’ > ‘Send Email’.

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