Toggle Side Panel
Close search

Activity › Forums › Salesforce® Discussions › Is it possible to count how many times an email template was used in Salesforce?

Tagged: , , , , ,

  • PRANAV

    Member
    September 15, 2016 at 6:39 AM

    Hi Tanu,

    Yes , You can find this in particular email template in Times Used field.

    NOTE: The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a users queue.

    Hope this helps you.

    Thanks

     

  • [adinserter block='9']

  • William

    Member
    November 17, 2018 at 4:58 AM

    Yes, we can count how many times an email template was used in Salesforce. There is a display field called "Times Used”. The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a user’s queue. 'Times Used' fields on the 'Email Template Detail' are getting updated only when you use this template via 'Activity' > 'Send Email'.

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos