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How can we track the status of an email sent to the customer?
Hi All,
How can we track the status of an email sent to the customer?
Please give suggestions.
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2 Replies
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Hi Mohit,
Enable Email Tracking (Setup > Customize > Activities > Activity Settings) must be enabled, and the template or email must be sent in HTML mode only. Tracking status is not available in text-only templates, text-only email mode, or Visualforce template that uses only plain text.
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Hi,
You can activate the ability to track these emails by following the click paths below:
Classic:
ORIGINAL Setup interface: Setup | App Setup | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)
NEW Setup interface: Setup | Build | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)Lightning
Setup | Feature Settings | Sales | Activity Settings | Enable Email Tracking (checkbox)
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