Activity › Forums › Salesforce® Discussions › How can we track the status of an email sent to the customer?

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  • Abhinav

    Member
    August 2, 2016 at 5:42 pm

    Hi Mohit,

    Enable Email Tracking (Setup > Customize > Activities > Activity Settings) must be enabled, and the template or email must be sent in HTML mode only. Tracking status is not available in text-only templates, text-only email mode, or Visualforce template that uses only plain text.

  • shariq

    Member
    September 18, 2018 at 10:56 am

    Hi,

    You can activate the ability to track these emails by following the click paths below:

    Classic:

    ORIGINAL Setup interface: Setup | App Setup | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)
    NEW Setup interface: Setup | Build | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)

    Lightning

    Setup | Feature Settings | Sales | Activity Settings | Enable Email Tracking (checkbox)​

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