Salesforce | How can we track the status of an email sent to the customer? - Forcetalks

Tagged: Email Administration, Email Service, Email Template, Salesforce Visualforce Page, Settings

Salesforce® Discussions

How can we track the status of an email sent to the customer?

Posted by Mohit on August 2, 2016 at 2:53 PM

Hi All,

How can we track the status of an email sent to the customer?

Please give suggestions.

shariq replied 7 years, 8 months ago 3 Members · 2 Replies
2 Replies

Abhinav

Member
August 2, 2016 at 5:42 PM

Hi Mohit,

Enable Email Tracking (Setup > Customize > Activities > Activity Settings) must be enabled, and the template or email must be sent in HTML mode only. Tracking status is not available in text-only templates, text-only email mode, or Visualforce template that uses only plain text.
[adinserter block='9']
shariq

Member
September 18, 2018 at 10:56 AM

Hi,

You can activate the ability to track these emails by following the click paths below:

Classic:

ORIGINAL Setup interface: Setup | App Setup | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)
NEW Setup interface: Setup | Build | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)

Lightning

Setup | Feature Settings | Sales | Activity Settings | Enable Email Tracking (checkbox)

Log In to reply.