-
How can we track the status of an email sent to the customer?
Hi All,
How can we track the status of an email sent to the customer?
Please give suggestions.
-
2 Replies
-
Hi Mohit,
Enable Email Tracking (Setup > Customize > Activities > Activity Settings) must be enabled, and the template or email must be sent in HTML mode only. Tracking status is not available in text-only templates, text-only email mode, or Visualforce template that uses only plain text.
-
Hi,
You can activate the ability to track these emails by following the click paths below:
Classic:
ORIGINAL Setup interface: Setup | App Setup | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)
NEW Setup interface: Setup | Build | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)Lightning
Setup | Feature Settings | Sales | Activity Settings | Enable Email Tracking (checkbox)
Log In to reply.
Popular Salesforce Blogs
Salesforce Forms Integration Without Code
Salesforce Forms - Drag and Drop - Dynamic - NO CODE If you’ve been looking for a way to build dynamic Salesforce forms with no…
Maintain Your Platform Developer Certification for Winter ‘26
Salesforce certifications are designed to validate real-world expertise, and maintaining them is just as important as earning them. If you hold the Salesforce Platform Developer…
How Large Enterprises Can Create Tailored Digital Experiences for Their Stakeholders?
Introduction In today's digital world, businesses need to move ahead of one-size-fits-all approaches to meet the diverse requirements of their customers, partners, and employees. Personalized…
Popular Salesforce Videos
Introduction to Lightning Web Components (LWC)
Why Lightning Web Component (LWC) Part 1 - Vanilla HTML5 Web Components Benefits of Web Component Pillars of Web Component Demo of Custom Element and…
What is Record Types in Salesforce?
Record Types is where you have multiple page layouts to a specific profile. Watch this video to learn all about it.
TrailheaDX '18 Opening Keynote - Part 3: Connect Every Experience
Salesforce TrailheaDX ’18 Opening Keynote – Part 1: Create Connected Customer Experiences TrailheaDX ’18 Opening Keynote – Part 2: Salesforce Platform Salesforce TrailheaDX ’18 Opening…
