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Case Escalation in Salesforce. This video will cover the following points - 1. Case escalation Get a brief introduction about case escalation. 2. Configuration Take…
Skills for Salesforce Field Service | Optimize Customer Service for Businesses | Salesforce Webinar
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One way to optimize customer service operations is by having the right technician for the right job. How? Skills for Salesforce Field Service is the…
How to use Einstein Engagement Scoring in Salesforce Marketing Cloud
Cameron Robert shows how to gain actionable insights from the Einstein Engagement Scoring Dashboard in Salesforce Marketing Cloud, and talks through a few activity ideas…
