Case Escalation In Salesforce | Salesforce Development Tutorial

Credits : Algoworks Solutions Inc

Case Escalation in Salesforce. This video will cover the following points -

1. Case escalation
Get a brief introduction about case escalation.

2. Configuration
Take a look at the prerequisites for case escalation.

3. Set-Up
Get to know how the case escalation rule is set up.

4. Post Set Up
Learn how the rule is triggered.


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