Customer Service Words and Acronyms
Savvy service reps know it is important to stay hip with the lingo. If it seems like customers and agents always keep you guessing with their fancy terms and acronyms, just use this for quick reference. the green light terms are fine for team communications, but use caution with the yellows. Beyond that, experts agree you should put on the brakes.
Note: This infographic is originally published on "Salesforce Desk"