Amplify Your Support Operations with Email to Case Advance | Salesforce
Managing cases efficiently in Salesforce is pretty easy. And given the rising expectations of customers, being fast to answer their queries via Salesforce-powered communities is a sure-fire way to deliver superior support experience.
However, there are a few challenges with the standard Email-to-Case (E2C) of Salesforce. Locating an important piece of information in a long thread, syncing the case page to its core, and identifying the required attachment in Salesforce Service Cloud can be overwhelming and frustrating.
Enter – Email to Case Advance (E2CA).
This feature-enriched tool enhances the functionalities of Email-to-Case and accelerates case closures.
In this infographic, you learnt about Email to Case Advance that will help you deliver next-gen experiences to your customers.
To view this infographic in high resolution, click here.