Amplify Your Support Operations with Email to Case Advance | Salesforce

Sushmita Mehta Mar 30, 2023
2,465  Views

Managing cases efficiently in Salesforce is pretty easy. And given the rising expectations of customers, being fast to answer their queries via Salesforce-powered communities is a sure-fire way to deliver superior support experience.

However, there are a few challenges with the standard Email-to-Case (E2C) of Salesforce. Locating an important piece of information in a long thread, syncing the case page to its core, and identifying the required attachment in Salesforce Service Cloud can be overwhelming and frustrating.

Enter – Email to Case Advance (E2CA).

This feature-enriched tool enhances the functionalities of Email-to-Case and accelerates case closures.

Amplify Your Support Operations with Email to Case Advance | Salesforce

In this infographic, you learnt about Email to Case Advance that will help you deliver next-gen experiences to your customers.

To view this infographic in high resolution, click here.

Categories: Salesforce Cloud Platform
Tagged: Salesforce Service Cloud, Salesforce, Salesforce Infographic, Customers, Service Cloud, Email to Case Advance, Salesforce-powered Communities, Email-to-Case, E2C of Salesforce

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