Amplify Your Support Operations with Email to Case Advance | Salesforce

Managing cases efficiently in Salesforce is pretty easy. And given the rising expectations of customers, being fast to answer their queries via Salesforce-powered communities is a sure-fire way to deliver superior support experience.

However, there are a few challenges with the standard Email-to-Case (E2C) of Salesforce. Locating an important piece of information in a long thread, syncing the case page to its core, and identifying the required attachment in Salesforce Service Cloud can be overwhelming and frustrating.

Enter – Email to Case Advance (E2CA).

This feature-enriched tool enhances the functionalities of Email-to-Case and accelerates case closures.

In this infographic, you learnt about Email to Case Advance that will help you deliver next-gen experiences to your customers.

To view this infographic in high resolution, click here.


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