Future of Salesforce

What is the Future of Salesforce After COVID-19?

As more and more people get their COVID-19 jabs, Salesforce is gearing towards the future of office work with technology facilitating hybrid work and the employees being at the center to create success from everywhere. Today, workforces work remotely, and employees request meetings through digital apps. Workers now enjoy the flexibility of working anywhere they prefer, but they also want face-to-face connections. Happy hours, coffee breaks, and hallway conversations are occurring virtually. The employee experience is changing as the office is not yet part of their daily routine.

Corporations are exploring and adapting various ways to generate human connection and offer engaging, relevant employee experiences. They must provide the right coaching, environment, support, and technology to keep their works engaged and happy. Salesforce leaders are ensuring that their employees connect and help their clients take care of their workers too.

The Use of Data in Designing the Future Workplace

Salesforce conducted wellbeing surveys during the early part of the pandemic to understand employee sentiments about the challenges they experienced. The results became the guiding force to have a re-opening strategy and plan for the future of work. Almost half of the respondents do not want to report to their office frequently, but 80% of them yearn for the innovation, camaraderie, and connection that in-person gatherings bring.

The company introduced the new workplace model that offers employees three ways to work: office-based, fully remote, and flex (up to three days in the office weekly). Hybrid workers want to go to the office with a purpose – meetings and collaborative work – connecting with colleagues and experiencing company culture. Salesforce workspaces have been redesigned with more breakout and social spaces to foster human collaboration and connection.

Work.com, Salesforce’s offering for the hybrid work environment, helps organizations make data-driven decisions for capacity management, shift scheduling, and office-based and hybrid employee planning. Using real-time data, they can have a flexible framework to operate efficiently and safely with their spaces. Salesforce focuses on the creation of an in-office environment to spark the productivity and creativity of employees.

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Tools for Employee Engagement

Tools help employees work from anywhere, but some companies cannot provide them. The COVID-19 pandemic aggravated the disconnect between employees and technologies. Although people have been using the cloud, mobile technology, and social technologies for their transactions, their companies cannot provide the same experience for their work because their internal systems are not fit for these technologies. Salesforce provided tools for their employees – including engagement and productive tools like Work.com, a centralized hub for apps for employees, communication tools like Zoom and Slack, and a heightened approach for company communications – through the weekly calls by executive leadership.

Salesforce also has Customer 360 and uses it internally for their Employee Success teams. This layering of systems helps provide a best-in-class employee experience and boost productivity and engagement. The company helps its customers to make their employees succeed by offering products focusing on employee experience, engagement, productivity, and IT support. For instance, Employee Workspace provides a connected space for accessing information, resources, and apps needed for productive work and connectivity with colleagues offering dissertation help.

AI and Automation as New Office Colleagues

Digital transformation accelerated because of the pandemic and changed the prospect of work forever. Organizations can now search for more ways for their employees to perform their best in the new environment. AI and automation change the employee experience, and corporations are on their way to realize their potential. Automation allows employees to be more curious and creative.

Salesforce’s Service Cloud Workforce Engagement helps companies offer AI-powered experiences by providing personalized training, real-time coaching, and transparent scheduling from anywhere. Service Cloud Voice transcribes for employees in real-time to obtain the support they need.

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Employees Come First

Priorities are changing rapidly, and new technologies and shifting work environments are stressful for employees. Thus, their mental wellbeing is vital to fending off increased pressure and stress, coupled with persistent pressures at home. Maintaining a work-life balance is essential to ensure that they become successful in their future work environment.

As technologies continue to evolve, Salesforce now views them using an employee and connectivity lens. The company wants its customers to love the brand by ensuring that their employees feel empowered and safe because they have all the tools they need to thrive. Connectivity with their workplace has a positive impact on their health.

Securing a positive employee engagement is possible through aligned expectations, connected technologies, a flexible workplace, and support and coaching. Although happiness differs per person, collective contentment in the organization is pivotal in ensuring business success.

About the Author

John Peterson is a journalist in Shop&buy, a London magazine. His four-year experience working with the company allows him to thrive at BrillAssignment and offer essay help to students. He also provides college paper help for students who find it challenging to finish their assignments. Check him on Facebook to learn about his novel, His Heart, and his journey as a professional mini-tennis player.


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