How to log cases in Salesforce (Email-to-Case). In this video, the following points will be covered -
1. Enable Email-To-Case
Get a brief introduction on how to set up Email-to-Case.
Learn how to configure your routing address settings.
3. Add The Email Address
Add the email address that you configured to your company’s support website.
4. Create Email Templates
Create email templates which agents can use while replying to an email.