How To Log Cases In Salesforce (Email-to-Case) | Salesforce Tutorial

Credits : Algoworks Solutions Inc
Algoworks Aug 9, 2021
1,856  Views

How to log cases in Salesforce (Email-to-Case). In this video, the following points will be covered -

1. Enable Email-To-Case
Get a brief introduction on how to set up Email-to-Case.

2. Configure
Learn how to configure your routing address settings.

3. Add The Email Address
Add the email address that you configured to your company’s support website.

4. Create Email Templates
Create email templates which agents can use while replying to an email.

Categories: Salesforce Training
Tagged: Salesforce Training, Salesforce Tutorial, Email Templates, Salesforce Video, email to case, Salesforce Learning, Configure, Log Cases In Salesforce, Routing Address, Company Support Website, Email Address

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