The Ultimate Guide to Salesforce Community Licenses

Imagine that you are a business owner and you're constantly seeking cutting-edge products that can improve the way you interact with your customers. That’s where Salesforce's Community Cloud, a tool that enables you to build online communities for your clients, business partners, and staff comes in.

Fortunately, Salesforce Community Licenses give companies of all sizes a practical method to benefit from the Community Cloud and improve their customer engagement initiatives. These licenses will enable you to create a vibrant online community where your users can interact with one another, receive beneficial information, and provide your staff with direct feedback.

We'll discuss the many kinds of Community Licenses that are available, their features and advantages, and how you can utilize them to improve your customer engagement tactics in this article. So, let's get started and see how Salesforce Community Licenses may help you grow your company.

Introduction to Salesforce Community Licenses

A particular type of license provided by Salesforce that enables anyone outside of an organization to access a Salesforce Community is known as a community license. Communities are online venues where users may communicate, exchange knowledge, and take part in conversations about a specific subject or group.

Community licenses are intended for non-employees who need to communicate with an organization through a Salesforce community, such as clients, partners, volunteers, or other external stakeholders. Depending on the exact license type, these licenses offer restricted access to Salesforce functionality and capabilities.

Customer Community, Partner Community, and Lightning External App User licenses are a few examples of community licenses. The number of monthly logins, access to objects or pages, and the capacity to add or modify information are just a few of the features and restrictions that vary depending on the license type.

Overall, Salesforce community licenses give businesses a way to communicate and collaborate with external stakeholders while expanding their reach beyond their internal workforce.

dont miss out iconDon't forget to check out: 4 Types of Salesforce Community Licenses

Type of Salesforce Community Licenses

Customer Community license

Organizations that want to give their customers self-service access to their goods, services, and information should use the Customer Community licenses. By utilizing these licenses, you can get access to a knowledge base with answers to commonly asked issues, may submit cases and follow the progress of those cases, and can take part in discussions to get support and guidance from other customers.

Partner Community licenses

Partner Community licenses assist organizations in coordinating with their partners, distributors, and resellers.  The businesses that have these licenses get access to leads, opportunities, and other business-related data and work with the company to close deals. Additionally, the licenses permit team marketing initiatives and partner training and certification programs.

Employee Community licenses

The Employee Community licenses are ideal for businesses that wish to give their staff members a single location to access information, work with coworkers, and finish projects. Employees can communicate with coworkers on assignments and projects and access company news, knowledge articles, and training materials with these licenses. It can also be applied to programs including staff engagement and onboarding.

Lightning External Apps licenses

The Lightning External Apps licenses are intended for businesses that wish to create branded, custom communities with distinctive functionality. Advanced customization possibilities, including bespoke page layouts, branding and design choices, and system and tool integration are accessible with these licenses.

Salesforce Sites licenses

For companies looking to build open-access websites using Salesforce data, the Salesforce Sites licenses are the ideal choice. This license provides access to website-building tools, hosting, and analytics while enabling seamless connectivity with Salesforce data.

Benefits of Salesforce Community Licenses

Salesforce Community Licenses have several advantages for businesses and organizations, including:

Improved Customer Engagement

Communities, where users may interact, obtain information, and receive help, can be created by corporations using community licenses. Increased client satisfaction and loyalty may result from this.

Reduced Support Costs

Organizations can cut down on the number of support tickets and inquiries they get by giving customers access to self-service tools and community forums, which lowers support costs.

Enhanced Collaboration

Business owners can interact with clients, partners, and staff members in a safe and controlled environment thanks to community licenses, which boosts output and results.

Personalized Experiences

Providing specialized experiences that address unique requirements and preferences by customizing branding and content depending on user profiles.

Improved Sales

Businesses can use community licenses to boost sales and revenue by collaborating on offers and sharing information about their products.

Increased Brand Recognition

Enterprises can position themselves as leaders in their fields and develop a strong brand reputation by offering top-notch assistance and engagement options.

dont miss out iconCheck out another amazing blog by Melonleaf here: How to Implement Salesforce Sales Cloud & Its Benefits?


Businesses of all sizes can use Salesforce Community Licenses to effectively use the Community Cloud and enhance their customer engagement initiatives. With these Licenses, a company can establish a lively online community where customers can communicate with one another, gain access to useful information, and give the company direct feedback. The features that come with Community Licenses aid in enhancing and speeding up customer service throughout the board. These Licenses come in a variety of forms, each with unique characteristics and benefits.

Businesses and organizations gain from Salesforce Community Licenses because they increase customer engagement, lower support costs, foster collaboration, deliver personalized experiences, drive sales, and increase brand recognition. Assessing the organization's needs and objectives is crucial when choosing a Salesforce Community License to find the best fit.

Get your Salesforce Community Cloud implemented with community licenses per the specific business requirements through the top Salesforce Consulting Partner’s services and improve your business efficiency with accelerated revenue. Moreover, expedite your customer services by customizing your community with your logo and content.


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